Privacy Policy

Last updated: June 2025

Markethub9ja Global Ltd (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website https://markethub9ja.com, use our marketplace services, or interact with us.

Who We Are

Markethub9ja Global Ltd is a registered e-commerce company in Nigeria with its headquarters in Lagos. Our marketplace allows vendors to list products and connect with buyers across Nigeria and beyond.

• Website: https://markethub9ja.com
• Email: support@markethub9ja.com.ng

What Personal Data We Collect and Why

We collect personal data to provide, improve, and protect our services, and to comply with legal obligations.

Data Collected:

• Identity & Contact Information: Name, email, phone number, billing/shipping address, account username.
• Transactional Data: Orders, payments, refunds, and shipping information.
• Technical Data: IP address, browser type, device, geolocation, cookies, and site interaction history.
• Marketing Preferences: Opt-in data for newsletters or promotional messages.
• User-Generated Content: Comments, product reviews, and uploaded media (if applicable).
• Vendor Data: Store name, business registration info, and KYC details (if applicable).

Purpose for Collection:

• Fulfill and deliver your orders.
• Respond to inquiries, complaints, or refund requests.
• Enhance user experience and store functionality.
• Prevent fraud, ensure site security.
• Comply with legal and tax obligations.
• Send promotional content (if explicitly opted in).

Comments

When users leave comments on our site, we collect the information shown in the comment form, plus the visitor’s IP address and browser user agent for spam protection.

An anonymized string (hash) from your email may be sent to Gravatar to display your profile picture. Gravatar’s privacy policy is available here: https://automattic.com/privacy.

Media Uploads

If you upload images to our website (e.g., product listings), please avoid including embedded location data (EXIF GPS). Visitors may download and extract such data from publicly visible images.

Contact Forms

Information submitted via contact forms may include your name, email, and message. These are retained for up to 6 months for customer service purposes. We do not use this information for unsolicited marketing unless you consent.

Cookies

Our website uses cookies to:

• Remember your login and shopping cart.
• Track preferences and improve performance.
• Identify returning users and tailor content.

Examples of Cookies:

• Login/session cookies (last 2–14 days)
• Commenter cookies (last 1 year)
• Analytics cookies (Google Analytics or similar)
• Cart cookies (track items added)

You may disable cookies in your browser settings, but some site functionality may be affected.

Embedded Content from Third-Party Sites

Articles or content may contain embedded videos, images, or links. These third-party sites may collect data, use cookies, or track your interaction with embedded content—just as if you visited their website directly.

Analytics

We use web analytics tools (e.g., Google Analytics) to understand how visitors use our site and improve our offerings. These services may collect anonymous usage data such as pages visited, time spent, and interactions.

To opt out of Google Analytics tracking, visit Google Analytics Opt-out Browser Add-on.

Who We Share Your Data With

We may share your data with trusted third parties, including:

• Payment processors (e.g., Paystack, Flutterwave, Centiiv, FERN)
• Logistics & delivery providers
• Marketing and email platforms
• Cloud hosting services
• Anti-fraud and cybersecurity services

Each third party only receives the data necessary for their services and is bound by confidentiality and data protection agreements.

How Long We Retain Your Data

We retain your data based on legal, operational, and service requirements:

• Comments: Retained indefinitely.
• Contact form entries: Retained for 6 months.
• Order history & financial records: Retained for 6 years (for tax & audit purposes).
• User accounts: Stored until the account is deleted or upon data deletion request.

Your Data Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent at any time (for marketing).
• Object to data processing in some circumstances.
• Request data portability (where applicable).

To exercise any of these rights, contact us at: privacy@markethub9ja.com

Data Transfers Outside the EU

Although Markethub9ja operates primarily in Nigeria, some third-party services (e.g., cloud servers, email providers) may transfer or store data outside the EU. We ensure such providers comply with data protection laws through:

• Data Processing Agreements (DPAs)
• Standard Contractual Clauses (SCCs)
• Hosting in jurisdictions with adequate protection levels.

How We Protect Your Data

We take data protection seriously and implement:

• Secure HTTPS encryption across our platform.
• Role-based access control for sensitive data.
• Two-factor authentication (2FA) for admin accounts.
• Staff training on cybersecurity and privacy handling.
• Regular vulnerability scanning and updates.

Data Breach Procedures

In the event of a data breach, we will:

• Notify affected users within 72 hours (where legally required).
• Investigate and contain the breach.
• Report the incident to relevant authorities.
• Review and strengthen systems to prevent recurrence.

Third Parties We Receive Data From

We may receive limited user data from payment processors, social media (e.g., when you log in with Google or Facebook), logistics partners, and marketing tools.

Automated Decision-Making and Profiling

We may use automated tools to:

• Recommend products based on your browsing.
• Detect fraudulent behavior or suspicious transactions.
• Customize email or advertising content.

You have the right to object to profiling or request human review of any automated decisions.

Industry Regulatory Disclosure

Markethub9ja complies with applicable data protection laws including the Nigerian Data Protection Act (NDPA) and NDPR, as well as international standards such as the General Data Protection Regulation (GDPR) where applicable.

Contact Us

For privacy-related questions, concerns, or to exercise your rights, please contact:

Data Protection Officer (DPO)
Markethub9ja Global Ltd
E-mail: privacy@markethub9ja.com.ng

Note: This Privacy Policy is subject to change. We recommend reviewing it periodically for any updates. Changes will be posted on this page and, where appropriate, notified to you via email or website notice.